Today Ali discovered how to turn on the Xbox. I was worried that he might break it, now I’m more worried he’ll be trying to break my high scores! He’s already got an unhealthy fascination with my Xbox 360 pad, all he needs to do now is figure out how to turn on the television. His first words are likely to be “Humiliation!”, “Triple Kill!”, and “Finish Him!”.
It’s been a couple of months since I last heard from Philips. I’ve been hung out to dry.
The Philips director, whom I’ve been dealing with over this matter, started out on this whole debacle as a nice guy trying to help. He even sent out some of his colleagues to look into the issues I was experiencing with the TV. Over the course of the weeks and months that followed he became less helpful and more aggressive.
One excuse followed another, with ridiculous claims as to the cause and that in fact the TV was functioning correctly. Each claim I debunked. Finally I sent photographic evidence of the problem (documented elsewhere on this site) and explained in detail what the problem was, such that it was undeniable. Again he came back with more painfully idiotic excuses before essentially threatening me not to take the action further.
Every single reason they gave for the issue was laughable and without foundation. I personally believe that Philips felt that repairing my TV would open the flood gates to more requests for repair as the fault exists on all PF9986 LCDs, not just an isolated few, and this would cost them money. It’s especially sad given that a firmware update might well have resolved the matter.
The PF9986 was Philips flag-ship TV. It cost a lot of money. It should have been fault free. Philips should have rectified the fault or replaced the set the minute the fault was reported. Instead they have a poor after-sales service, and are quite happy to leave the customer hanging with a faulty TV. I’d never buy from Philips again.
My Grandad passed away on the 24th Sept 2005. Today would have been his birthday. He’s greatly missed.
Ali at 9 months weighs 8.4 kg (18lbs 8 1/2 oz), length 72cm, has 6 teeth, eats 3 meals a day (stage 1), crawls, stands holding onto something, and is being night weaned off the breast, yeh finally. We are co-sleeping, he still wakes every 2-3 hours at night. Yet again he has a cold. He enjoys Xbox, computers, TV remotes, and any of his Daddy’s other gadgets that he’s not allowed to touch.
Ali’s got another two teeth coming through. One on either side of the top front two teeth. In a little over a month he’s gone from no teeth to six. I tell you this, he’s not gonna be chomping on my fingers to sooth his gums any more. He’s got a bite like a Pirannah.
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